NAMIC and Xceedance launch virtual estimating program for mutual insurers

NAMIC and Xceedance on Sept. 22 announced a new virtual estimating program for mutual insurers that blends AI tools with human adjusters to speed up claims estimates. The program is designed to improve accuracy, cut turnaround times to under 48 hours and add capacity across property, auto and farm equipment claims.

Why it matters: - Mutual insurers are under pressure from higher claim severity, faster policyholder expectations and tighter staffing. - The new program is built to help carriers process claims faster without giving up estimate quality or carrier-specific controls. - Faster, more consistent estimates can reduce supplements, lower handling costs and improve member experience.

What happened: - NAMIC and Xceedance launched the NAMIC Virtual Estimating Program Powered by Xceedance on Sept. 22. - The program is available to NAMIC member companies. - The offering combines AI-enabled technology with a dedicated team of Xceedance-employed adjusters. - The program covers residential property, auto physical damage and farm equipment claims.

The details: - The system is designed to deliver carrier-compliant estimates in less than 48 hours. - AI support covers scope development, repair identification, documentation review and quality checks. - Human adjusters validate each estimate against carrier-specific requirements. - NAMIC says the model is intended to improve speed and consistency while preserving governance, quality and control. - The program aims to provide scalable estimating capacity that can flex with claim volume. - NAMIC says the solution can improve estimate accuracy and consistency, reduce revisions and supplements, cut claim handling costs and speed claim resolution. - Neil Alldredge, NAMIC president and CEO, said the partnership gives members a mix of state-of-the-art AI technology and human expertise. - Travis MacMillian, Xceedance president for the Americas, said the program gives NAMIC members dedicated estimating expertise, flexible capacity and technology while maintaining carrier standards.

Between the lines: - The launch reflects a broader insurance trend: carriers are trying to use AI for speed and consistency while keeping humans in the loop for oversight. - For mutual insurers, the appeal is operational, not just technical. Better estimating can ease pressure on adjusters and improve service without changing the carrier’s ownership model. - The partnership also extends NAMIC’s role beyond advocacy into member-facing operating tools.

What’s next: - NAMIC member companies can begin using the program now. - The companies expect the offering to help mutual insurers navigate claims complexity and strengthen operational resilience as volumes and expectations shift. - The companies also say the program is meant to support better policyholder service in a changing claims environment.

The bottom line: - NAMIC and Xceedance are betting that AI-assisted estimating, paired with experienced adjusters, can give mutual insurers faster claims handling without sacrificing control.